We have a complex sourced model for many IT Services. The team from Gleeserve in their role of request management and infrastructure request first point of contact have helped us greatly. We struggle as IT organization due to silo’s of knowledge and somewhat poor processes at time. This team literally operates within this space to bring about efficiency, process improvement and quality for our customers in the business. They not only visualize opportunities where both our IT group and our suppliers can improve, but the openly suggest it in a way which is professional and logical. In my area alone in hosting services, I believe they save me personally some 4 to 6 hours a week when it comes to entering, following up and reviewing orders placed into our many suppliers. The key for me is that I can TRUST them! I know when a team members tells me something, they have already asked the hard questions I sometimes ask of suppliers. They have already scrutinized the costs, looked at alternatives and likewise they even liaison with our business customers to ensure the services being brought to them meet the both the business requirements and IT requirements. We greatly need this service from them as it allows myself of a hosting service owner to focus on other value add work knowing I have a whole team of like minded professionals who have our company’s interests at their interest.
Hosting manager, Manufacturing client, US region