GLEESERVE​

Extremely professional and making my life a lot easier! The teams customer-oriented way of working and solving problems quickly have helped the business community a lot.
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Regional IT Manager,
EMEA (North)

I didn’t really feel this as a service provided by another company, but my trusted co-workers and friends. It’s a great pleasure to work with the team since the first week of my journey, and the team is always here to help me to sort out things and get the process roll. I really feel I have someone to cover my back.
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IT Infrastructure and Operations Manager,
China

I’m very appreciative for the support that the team had provided me during the past 2 years since Thumbs up for the great services and dedicated team!
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Regional IT Manager,
APAC

I am pleased about the speed to raise the necessary requests and also about the regular follow-ups and sorting billing challenges. I confirm again that I am very happy with your team. I save a lot of time and ​see the request-mgmt. in very good hands.​
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Regional IT Manager,
EMEA (Central)

First let me not consider you just the "Request Management Team" as your service goes beyond just managing the request. It is difficult to express my gratitude in words for the exceptional level of support from your team to regional IT. Last but not least, heartfelt thanks to all of you.​
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Regional IT Manager,
EMEA (South)

For two and a half years I had the pleasure of working with this team and the experience is extraordinarily good. The technical competence of the team also increases the fulfilment of business requirements and adherence to the design standards of the company. During a long career of interaction with this ​kind of organizations/ teams providing support, Gleeserve stands out as outstanding.​
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​LAN/ WLAN Service Manager,
​Central Service Delivery

We have now worked more than a year together with Gleeserve technology with the cloud request process. It has been a very good cooperation where Gleeserve have ensured the quality and followed up on the different stages through the process to ensure that the ball doesn’t get dropped and that the requestor get what they requested and that the processes have been upheld through and through. Gleeserve have further helped in translating and clarifying business requirements into technical requirements in a good way. For certain cases they have even been able to use our own developed tools to do the provisioning themselves to speed up the time from request to delivery. The personal relation with the members of the team from Gleeserve has been really good, can certainly recommend them!

Cloud solutions architect, Manufacturing client, Sweden

Gleeserve has gone above and beyond my expectations in the area of turning our customers’ generic cloud compute requirements in to technically detailed and fulfillable service requests

Global Cloud Manager, Manufacturing client, US region

We have a complex sourced model for many IT Services. The team from Gleeserve in their role of request management and infrastructure request first point of contact have helped us greatly. We struggle as IT organization due to silo’s of knowledge and somewhat poor processes at time. This team literally operates within this space to bring about efficiency, process improvement and quality for our customers in the business. They not only visualize opportunities where both our IT group and our suppliers can improve, but the openly suggest it in a way which is professional and logical. In my area alone in hosting services, I believe they save me personally some 4 to 6 hours a week when it comes to entering, following up and reviewing orders placed into our many suppliers. The key for me is that I can TRUST them! I know when a team members tells me something, they have already asked the hard questions I sometimes ask of suppliers. They have already scrutinized the costs, looked at alternatives and likewise they even liaison with our business customers to ensure the services being brought to them meet the both the business requirements and IT requirements. We greatly need this service from them as it allows myself of a hosting service owner to focus on other value add work knowing I have a whole team of like minded professionals who have our company’s interests at their interest.
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Hosting manager, Manufacturing client, US region