Request management
Incident management
Change management
Problem management
Project management
" Our IT Service Management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems and stressing continual improvement. "
Incident Management is part and parcel of any organization to address any unexpected downtime or system errors. Our team has tremendous expertise in handling critical incidents as part of Major Incident Management (MIM).
We understand the need of Problem Management post critical incidents to ensure there is no recurring event disrupting the normal operations our team prioritizes the implementation of permanent fixes to major problems.
Changes to existing infrastructure and application are done on a regular basis as per the business need. We support the changes from planning to implementation adhering to the CAB process within Change Management.
We have demonstrable expertise in managing standard and non-standard Service Requests and suggesting process improvements, which in-turn helps in standardizing the requests and improves the turn around time for other requests.
As part of Project Management our team has supported multiple projects from initiation to closure and efficiently manage the project delivery by assessing and ensuring timely deployment of dependencies to meet the project timelines.